Shipping & Delivery

Return Eligibility
– Products can be returned for a replacement or refund within 30 days of purchase.
– After 30 days, products are covered under the manufacturer’s warranty, if available. Manufacturer warranties vary by product category.
– Non-returnable items:
– Opened products are non-returnable, including sealed retail-boxed items once opened.
– All software is subject to the license agreement provided in the package. Once the package is opened or its seal is broken, the customer is bound by this license agreement.
– Non-physical goods such as licenses, digital goods, services, service contracts, or agreements are non-returnable.

Shipping and Handling
– All replacements are shipped via ground service unless the customer opts to pay for an expedited method.
– Premium shipping charges are non-refundable.
– Products that are physically damaged are non-returnable. If you receive damaged merchandise, please notify the shipping carrier immediately.

Damaged in Transit
– If your package/box shows clear signs of damage, refuse the shipment. The shipping carrier (e.g., FedEx, UPS, DHL, USPS) is responsible for such damages.
– If you open the package and discover that the item was damaged during shipment, immediately contact the shipping carrier for an inspection, and notify Ezsympl to initiate a claim.
– You must report damaged items to ezsympl within 2 business days. Failure to do so will result in forfeiture of the damage claim.

Defective/DOA (Dead on Arrival)
– If you receive a defective or DOA item, we will ship a replacement. However, for DOA claims, if the product is found to be functional after testing, a 50% RMA fee will be charged.
– Ensure that you return only the product you received. We scan and record all shipments and serial numbers before shipping.

Return Merchandise Authorization (RMA)
– Before returning any product, you must obtain an RMA (Return Merchandise Authorization) number from ezsympl’s RMA department.
– Products returned without an RMA number will not be accepted.
– Once you receive an RMA, the merchandise must be returned within 10 days, or the RMA will be void.

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Restocking Fees
Restocking fees are applied based on the condition of the returned product:

– New Condition, Unopened Original Box: 20% Restocking Fee
– New Condition, Opened Original Box (All Accessories Included): 30% Restocking Fee
– New Condition, Opened Box (Missing Accessories such as cables, brackets, etc.): 50% Restocking Fee
– Order Processed, Customer Canceled: 30% Restocking Fee (applied based on the total order amount)
– Used Condition, Return for “No Longer Needed” or Similar Reasons: Up to 80% Restocking Fee

Refunds
– Shipping costs are non-refundable.
– Taxes will be refunded if applicable.