Refund and Returns Policy

Thank you for shopping with Ezsympl. We hope you are delighted with your purchase, but if you need to return an item, please review our return policy below.

1. Return Eligibility

You may return items purchased from Ezsympl within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original packaging.
• The item is in the same condition as when you received it, including any tags or labels.
• The item is not a final sale or clearance item, as these are non-returnable.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@ezsympl.com/+1-818-573-9317 to request a return authorization. Provide your order number, the item you wish to return, and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.

3. Pack Your Item: Carefully pack the item in its original packaging. Include a copy of the original receipt or order confirmation and the Return Authorization Number (RAN).

4. Ship Your Return: Send the package to the address provided in your return authorization instructions. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

3. Refunds

Once we receive and inspect your return, we will process your refund within 15 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the replacement item. Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ezsympl.com/+1-818-573-9317. Provide your order number, a description of the issue, and any relevant photos. We will provide instructions for returning the damaged or defective item and arrange for a replacement or refund as appropriate.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made items
• Digital downloads

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@ezsympl.com/+1-818-573-9317. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, but you may return the item according to our return policy.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at: 

Ezsympl
Address:- 13947 OXNARD STREET 209 VAN NUYS, CA 91401
United States
Phone:- +1-818-573-9317